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Guest Services at the Rio Rancho Events Center strives to provide excellent service to our guests with disabilities. We recognize the needs of persons with disabilities and we meet or exceed the compliance requirements of the Americans with Disabilities Act (ADA). The Rio Rancho Events Center provides a full range of accommodations for guests with disabilities to ensure their safety, comfort and enjoyment of our events and facilities. If you need assistance during an event, you may visit Guest Services located on the Concourse level near the main entrance and ask any one of our staff. The Rio Rancho Events Center offers accessible seating in an integrated setting on all levels.
The Rio Rancho Events Center has partnered with KultureCity to improve our ability to assist and accommodate guests with sensory needs. Our objective is to provide an inclusive and seamless experience for all guests for all events including those with sensory needs. We strive to raise awareness of the needs and challenges faced by individuals with sensory processing disorders by supplying our team members with continuous training and by offering resources and accommodations to our guests. Click here for more information on what we provide.
Accessible/wheelchair seating is available for all events at the Rio Rancho Events Center. Accessible/wheelchair seating tickets can be purchased online at www.Ticketmaster.com, or in person at the Rio Rancho Events Center Box Office presented by Chalmer’s Ford (505-891-7300)
Accessible/wheelchair seating are dispersed and available throughout the events center. Accessible seats are reserved for guests with disabilities who have accessible needs and their companions. Accessible seats may vary depending on the event configuration.
Parking is included in the ticket purchase for most events at the Rio Rancho Events Center. Accessible parking is available directly in front of the main entrance of the RREC as well as near the VIP Suite Entrance on the Southwest side of the building and is provided on a first come, first served basis. Guests parking in an accessible space must display a state-issued accessible parking permit.
Escorts/Transports with Wheelchairs
The Rio Rancho Events Center is happy to provide escorts/transports with wheelchairs inside the events center for guests with disabilities or special needs. This service can be requested at Guest Services or as you enter the building at all entry points.
All public restrooms are accessible. The facility also has family restrooms on the Event and Concourse Levels.
Service animals are welcome inside the building and must always remain under the control of the animal’s handler. Comfort animals are not allowed in the facility. Contact the Rio Rancho Events Center Box Office presented by Chalmer’s Ford for special seating requests.
Sign Language Interpreters
The Rio Rancho Events Center can provide sign language interpreters for guests with hearing disabilities. Requests for this service must be received 5 business days prior to the event. Please call 505-891-7300 prior to purchasing tickets.